Delivery Management Software
Full control over your deliveries
From order acceptance and preparation to fast, seamless delivery fulfillment.
All deliveries in one dashboard
Manage orders from all channels including your website, branded mobile app, social media & marketplaces in one system.
Faster, more efficient deliveries
Epiq Fusion reduces delivery times by improving dispatcher and driver workflows.
Why manage your deliveries with Epiq Fusion
Fewer mistakes and full control
Track deliveries and drivers in real time. Plan routes and track exactly where each driver is, along with their assigned orders.
Higher customer satisfaction = more repeat orders
Fewer mistakes and delays mean happier customers — and happy customers order more often.
Lower delivery costs
Optimize routes and reduce unnecessary trips to cut fuel and delivery expenses.
Save time for your team
No more manual route planning or driver settlements — manage everything in one system.
Operator dashboard
Track orders in real time, assign deliveries manually or automatically, and react instantly to any issues.
Mobile app for drivers
Equip drivers with a mobile app for navigation, order details, communication, and payments — all in one place.
All-in-one order management
Manage all orders and deliveries from your website, mobile app, and marketplaces in one system.
Driver & fleet management
Manage drivers, assign deliveries, monitor performance, and work with both in-house and external fleets.
Real-time driver tracking (GPS & ETA)
Track drivers live and provide accurate delivery times to both your team and customers.
Payments (online & cash on delivery)
Accept online payments, manage wallets, or allow customers to pay on delivery.
Automated notifications & communication
Send SMS, email, or push updates about order status, delivery progress, and confirmations.
Customer CRM & address management
Store customer data, order history, and addresses to improve service and speed up deliveries.
Flexible delivery zones
Define precise delivery areas on the map based on distance, time, or traffic conditions.
Pricing & delivery fee logic
Set delivery pricing rules and algorithms tailored to your business.
Phone ordering module
Take phone orders faster with a simple interface that instantly adds them to your system.
Multi-location management
Manage deliveries and drivers across multiple locations from one centralized system.
Delivery Driver App
Manage drivers operations in real time
How the delivery management module works
New Order
The dispatcher sees all orders in one dashboard from your website, branded mobile app, social media, marketplaces and phone orders.
Delivery planning
The map shows all orders and available drivers, making it easy to plan routes and delivery sequence.
Assigning a driver
Dispatcher assigns the order to the selected driver with one click.
Delivery
The driver receives the order in the driver app and sees the delivery address, and gets navigation to the customer.
Order completion
Once the order is delivered, the driver marks the route as completed in the app and the dispatcher sees the updated status in the system.
Manage your own drivers and external delivery providers at the same time
Use external delivery providers when you don’t have enough in-house drivers (for example during peak hours or unexpected situations).
Assign orders to selected providers, including your own drivers or third-party couriers.
Compare delivery cost and estimated time for each provider and choose the fastest or most cost-effective option.
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