Automated Repeat Business Program
Unlock The Power of Repeat Customers
Fueling Growth: Repeat Business Solution Built for Your Success
Repeat customers are crucial for business success
Factors such as low customer retention rates, reliable contact with customers and a high churn rate are challenges that Restaurant, Hospitality & Specialty Food businesses must overcome to have success.
At Epiq Fusion, our Automated Repeat Business Program will increase customer repeat business, foot traffic and new business for you.
A 25-95% increase in profits can come from only a 5% increase in repeat customers. (Bain & Company)
For restaurant, hospitality & specialty food businesses, 65% of your revenue is generated by returning customers. (Hoovers/D&B) Making word of mouth crucial to your long-term growth and lessening paid advertising costs. Ultimately leading to increased revenue and a competitive edge for your business.
Gain a competitive advantage
In a competitive market, Epiq Fusion's automated repeat business program helps your business stand out. And with 98% of texts being opened and 95% opened within 3 minutes, you are able to connect to your customers no matter where they are.
In turn, your returning customers become valued brand advocates to friends & family.
Our Automated Repeat Business System
Our Automated Repeat Business Program keeps your Exclusive Members engaged, updated and returning regularly!
Repeat customers, family & friends simply sign-up via the Free kiosk, scan the QR code on the Free signs and receive more info from Free staff buttons.
Bounce Back Text
Our automated text program sends a text 3 hours after the customer initially signs up. Which includes a 10% off incentive to drive repeat business.
You never have to do anything. Unless you choose to change frequency and/or offers.
We Miss You Text
When a registered customer has not been in for a pre-determined number of days, our system will auto send a “We Miss You” text.
Texts are sent to customers with an incentive to come back at 20, 40, 60, 80 and 100 days.
5th Visit Text
This text rewards your exclusive members a % on each & every 5th visit
It drives repeat business, increasing your bottom line!
Every 30 Days Texts
Our automated program sends a text every 30 days with a % off incentive. Driving repeat business.
Birthday Text
A text is sent each year on your customer's birthday with a % incentive. In many instances they will bring family and friends that also sign up!
Anniversary text
On your customer's anniversary sign up date, a text is sent out with a % off incentive. Driving Repeat Business.
Google Review Request
An automated text is sent to your customer after their 2nd visit. Asking for them to complete a google review.
Driving new customers to your business.
Random Texts
At anytime, you can send out customized texts messages in regard to news, updates sales, promotions, events, or whatever you want!
Text Messaging Only
If you prefer to have a Text Only Program for your business, we have an additional option.
Why have a Repeat Business Program?
Implementing an impactful automatic repeat business program is not just effective, it’s a strategic move to strengthen customer relations and ensure long-term success.
In fact, acquiring a new customer can cost five to seven times more than retaining an old one. (Forbes)
Word of Mouth Marketing
Epiq Fusion's repeat business program is proven effective as it engages your customers on a personal level. Your business can transform first-time visitors into lifelong customers. It’s also more effective as your existing customers serve as better testimonials than any paid ads could. 92% of customers trust the recommendations from their friends and family. (Nielson Survey)
Increase Sales and Revenue
Returning customers tend to spend more per visit and visit more frequently, contributing to increased average check size and overall revenue.
67% of existing customers are likely to spend more than new customers, making loyal customers more valuable in the long term. (Business.com)
Your Strategic Initiative
As the Restaurant, Hospitality and Specialty Food businesses evolve, those that utilize a strategic repeat business program have proven to thrive. By offering exclusive member benefits, our texting program fosters a sense of connection and appreciation among customers. Making them feel valued and more likely to choose your business over competitors.
