Phone Order Management
(Caller ID)
Take phone orders faster with caller identification
and automatic address filling
How the Epiq Fusion Caller ID works
Epiq Fusion's Caller ID system allows your business to instantly identify calling customers. Before answering, staff can see the caller's address, delivery instructions, and past order history to speed up phone orders and personalize the customer experience.
Our Caller ID feature integrates directly with the Epiq Menu POS and management app on your iOS or Android tablet or device.
Recognition: Matches the incoming phone number with your existing Epiq Fusion CRM database.
Personalized Service: Staff can greet callers by name and instantly repeat their "usual" order.
Order Placement: Speeds up phone-in orders by pulling up the customer's profile automatically, reducing the time spent taking details over the phone.Order
History: Helps resolve past order discrepancies or up-sell directly based on previous purchases.
